Why the Tata Group has a problem with its communication team
Posted October 06, 2018 07:01:04The Tata Group, one of India’s largest manufacturers of vehicles and services, is facing a crisis over the way it communicates with its business customers.
The company’s corporate headquarters in New Delhi has faced the wrath of angry customers who want to know why its communication staff doesn’t always reply promptly to questions and complaints.
In an interview with Business Insider, a Tata Group spokesperson said, “This has been a growing problem for us.”
In a response to a question about why the company doesn’t reply to customers who send a message, the spokesperson said: “This is a difficult topic for us and we want to respond to the questions and concerns that we have.
The majority of our teams are busy working on our various initiatives.””
It has been the case that our communications teams have been busy responding to all kinds of queries that are sent to us.
The majority of our teams are busy working on our various initiatives.”
But Tata’s communications team isn’t always able to respond quickly to these messages.
According to the Tata spokesperson, there are some instances where the communication team will not respond to a customer’s query or comment.
In some cases, the team won’t respond because the customer has asked for an urgent reply.
According to the spokesperson, the communication issues were first raised with Tata in February 2016.
This is the second time in three years that Tata has faced criticism from its customers.
In May 2016, Tata’s CEO Vishal Sikka, a long-time employee of Tata, had quit the company.
A year later, a group of customers and employees sued Tata for its handling of its communication problems.
In a settlement, Tata admitted to some of the issues and paid a hefty $200 million to the affected customers and workers.
Since the case was settled, Tata has been in talks with a consortium of clients, including a bank, a private company, and a pension fund, to create an automated messaging solution that it says will be faster and more effective than the current software-based systems.
At the same time, Tata is also looking to improve its customer relations by adding new products and services to its existing services.
But it’s not all about the money.
In November, the company revealed that it was cutting its workforce by more than 2,000 positions, including about 5,000 employees.
Tata’s biggest customers are banks, which include the Bank of Baroda and other large institutions, and insurers, which includes a large chunk of the state government.
It also owns Tata Consultancy Services, a consulting firm that helps its clients design and build software solutions.
And while the company has made some efforts to boost its communication skills, the Tata brand is not synonymous with communication.
It is, in fact, known for being a brand that is used for a variety of products, from food to furniture.
Its products include Tata Group and Tata Consultants.
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