How to Make a Better Email Conversation
This article was originally published by New York magazine.
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The idea that a message can have an impact on the way people think, feel, act, and behave has been a staple of communication for millennia.
It’s been a cornerstone of modern medicine, and for good reason.
Messages that trigger the right responses are often more effective than those that don’t.
Yet many of the messages that can trigger a response, like “I love you,” or “I’m so proud of you,” can also trigger the wrong responses.
And the truth is, people can be easily fooled into thinking they are being told the truth.
This article was updated on August 14 to include a comment from the American Psychological Association.
This article originally appeared in New York.