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Cisco’s Cisco IP Communicator resumes business as usual

Cisco is still reeling from the release of a damning report detailing a massive breach of its customer data, and CEO John Chambers said Wednesday that the company is “still working to make sure that the right processes were in place” to deal with the fallout.

In a post on Twitter, Chambers said that the firm had been “fully engaged” in resolving the issues, which included “corrective action and support for customers impacted by the data breach.”

The company said it was working with the Department of Justice to “make sure that we take appropriate action” and “help with our investigation and provide a response.”

Chambers acknowledged that Cisco had been dealing with “some of the most difficult issues that we’ve ever faced,” but he said the company’s “commitment to its customers has always been and will always be a top priority.”

He noted that the investigation was ongoing and that “as we continue to gather the facts and information, we will share with the media as we move forward.”

Chamber said that a number of changes were in the works to help resolve the problems, and he noted that it would be difficult to comment further “due to ongoing litigation.”

He said the firm is working with its legal team to ensure that customers can “receive the services and support that they need.”

Charms Communications, a unit of Cirrus Communications, reported a loss of $2.8 billion in the fourth quarter of 2016, after it filed for Chapter 11 bankruptcy protection in February.